SORAVYN™ — Contact Us
Customer Support
The SORAVYN™ support channel is available for product questions, order assistance, policy clarification, and delivery-related inquiries.
We can review questions concerning:
- Product dimensions and available options
- Belt adjustment or accessory fit
- Materials and general care guidance
- Included components and quantities
- Order confirmation information
- Shipping and tracking updates
- Return eligibility and request procedures
- Incorrect, incomplete, or damaged items
Contact Information
SORAVYN™ Support
Email: service@zovelyhome.com
Business Operator: Tangshan Sanchen Supply Chain Management Co., Ltd.
Information to Include
For an existing order, please include:
- Your order number
- The email address associated with the order
- The relevant product name
- A concise description of the request
When the request concerns damage, an incorrect item, missing components, or an unexpected product condition, please include clear photographs of the product and packaging.
Response Schedule
Most messages are initially reviewed within 1–2 business days.
Messages received during weekends, public holidays, or periods of increased inquiry volume may require additional time.
Communication Notice
Please use the email address displayed on this page. Messages sent to unofficial profiles, unrelated social-media accounts, or third parties may not reach the SORAVYN™ support team.
Do not send a return package before receiving return instructions.