FAQ

SORAVYN™ — FAQ

What products does SORAVYN™ offer?

SORAVYN™ offers fashion accessories such as belts, waist chains, hair bands, decorative headbands, earrings, bracelets, rings, novelty hair pieces, and bag charms.

How do I select the correct size?

Review the dimensions, adjustable range, fastening method, and available options shown on the individual product page.

For belts, measure the area where you intend to wear the item rather than relying only on a clothing size.

Will the product look exactly like the image?

We aim to present products clearly. Minor differences may result from lighting, display settings, material texture, reflective surfaces, hand-finished details, or normal production variation.

How should accessories be stored?

Keep accessories in a dry location and separate delicate, polished, or embellished pieces when possible. Avoid prolonged moisture, direct heat, fragrance, household chemicals, and unnecessary friction.

Are earrings returnable?

For hygiene reasons, opened or worn pierced earrings may not qualify for a standard return, except where required by law or when a verified product issue is present.

Can I change or cancel an order?

Contact support as soon as possible. Changes and cancellations are not guaranteed after processing begins.

Does placing an item in my cart reserve it?

No. An item is not reserved until the order is successfully submitted and accepted.

How can I request a return?

Email service@zovelyhome.com within the return-request period. Include the order number, product name, reason for the request, and photographs when relevant.