Privacy Policy

SORAVYN™ — Privacy Policy

1. Scope of This Policy

This Privacy Policy explains how SORAVYN™ collects, uses, discloses, and protects information when visitors browse our website, place an order, contact customer support, or otherwise interact with our store.

The store is operated by Tangshan Sanchen Supply Chain Management Co., Ltd.

2. Information We May Collect

Depending on how the website is used, we may collect:

Name, email address, telephone number, and delivery information
Order details, selected products, and transaction records
Customer-support messages and submitted photographs
Browser type, device information, IP address, and general location
Pages viewed, links selected, referral source, and website interactions
Cookie identifiers and advertising or analytics information
Preferences or information voluntarily provided by the customer

We do not request sensitive personal information unless it is reasonably necessary for a specific support request and permitted by law.

3. How Information May Be Used

Information may be used to:

Operate and maintain the website
Process and support customer orders
Provide delivery and service communications
Respond to questions and return requests
Maintain store security and prevent misuse
Diagnose technical problems
Understand website performance
Measure and improve advertising
Meet applicable legal and recordkeeping obligations

4. Service Providers and Advertising Partners

We may share limited information with providers supporting website hosting, customer communication, analytics, advertising measurement, security, order administration, and delivery.

SORAVYN™ may use AppLovin advertising services. Information such as device, browser, interaction, advertising, and conversion data may be collected or processed for advertising delivery, measurement, attribution, fraud prevention, and campaign optimization where permitted.

Required AppLovin disclosure:

For more information about AppLovin’s collection and use of your information visit:
https://legal.applovin.com/privacy/

AppLovin’s published data-sharing requirements state that an advertiser’s privacy policy must disclose advertising-related third-party sharing, list AppLovin, and make the privacy policy easily accessible from the website.

5. Cookies and Similar Technologies

The website and its service providers may use cookies, pixels, tags, and similar technologies to:

Maintain website functions
Remember preferences
Understand site usage
Measure advertising performance
Identify technical or security concerns

Browser settings may allow visitors to limit or remove certain cookies. Restricting cookies may affect some website functions.

6. U.S. Privacy Choices

Depending on the customer’s state of residence and applicable law, customers may have rights to request:

Access to certain personal information
Correction of inaccurate information
Deletion of eligible information
Information about certain disclosures
Opt-out of certain targeted advertising, sharing, or sale activities
Equal service when exercising applicable privacy rights

Requests may be sent to service@zovelyhome.com with the subject line Privacy Request.

We may need to verify the requester’s identity before completing a request.

7. Data Retention

Information is retained only for as long as reasonably necessary for order support, customer service, security, operational records, dispute handling, and applicable legal requirements.

8. Children’s Privacy

The website is intended for a general adult audience and is not directed to children under 13. We do not knowingly request personal information from children under 13.

9. Information Security

Reasonable administrative and technical safeguards are used to help protect information. No online system or transmission method can be guaranteed to be completely secure.