SORAVYN™ — Shipping Policy
Order Processing
Most available orders are prepared within approximately 1–3 business days after order confirmation.
Processing time may be extended during public holidays, promotional periods, inventory reviews, severe weather, or periods of increased order volume.
Processing time is separate from carrier transit time.
Estimated Delivery
For deliveries to the United States, estimated carrier transit is generally 7–15 business days after dispatch.
This is an estimate rather than a guaranteed delivery date. Actual timing may be affected by destination, carrier capacity, regional conditions, inspection procedures, weather, and address accuracy.
Order Tracking
When tracking is available, details may be provided after the parcel is transferred to the delivery network.
Tracking updates may require additional time to appear after a shipping reference is created.
Address Accuracy
Customers are responsible for reviewing the following before submitting an order:
- Recipient name
- Street address
- Apartment or unit number
- City and state
- Postal code
- Contact information
Address changes are not guaranteed after processing begins.
Multiple Packages
Orders containing several items may be shipped separately. Separate tracking references may be provided when applicable.
Delayed Tracking or Delivery
A carrier may occasionally experience delayed scans or transportation disruptions. A lack of immediate tracking activity does not always mean the parcel has stopped moving.
Contact support when an order substantially exceeds its estimated delivery period.
Delivered but Not Located
When tracking shows delivery but the parcel cannot be located, customers should:
- Inspect the delivery area and mailbox.
- Check with household members, reception, or nearby delivery points.
- Allow time for a premature carrier scan to update.
- Contact the carrier using the tracking reference.
- Contact SORAVYN™ Support if the parcel remains missing.
Returned or Undeliverable Packages
A parcel may be returned because of an incomplete address, failed delivery attempts, refusal, or other carrier-related reasons.
Support will review available options after the returned package is received.
Shipping Support
SORAVYN™ Support
Email: service@zovelyhome.com