SORAVYN™ — Terms of Use

SORAVYN™ is owned and operated by Hangzhou Xuanchen Communications Co., Ltd. Legal Representative: Feng Qiang.
Support Email: service@zovelyhome.com. Business Address: Room 525, South Building, No. 1, Jinpeng Street, Sandun Town, Xihu District, Hangzhou City, Zhejiang Province, China.

Effective Date: September 22, 2026

1. Website Access

These Terms of Use govern access to and use of the SORAVYN™ website, including browsing, search, forms, account features, customer-support tools, product information, and links. They focus on website conduct and digital content. Order-specific matters are addressed separately in the Terms and Conditions, Shipping Policy, and Return Policy.

By accessing or using the website, a visitor agrees to comply with these Terms of Use. A person who does not agree should discontinue use of the website.

2. Permitted Use

Visitors may use the website for lawful personal shopping, product research, communication with the store, review of policies, and exercise of legitimate customer or privacy rights. Use must be consistent with applicable law and must not interfere with other visitors, the store, or service providers.

3. Prohibited Conduct

A visitor must not:

Introduce malware, harmful code, corrupted data, or automated attacks
Probe, scan, bypass, or test security measures without written authorization
Scrape, harvest, or collect content or personal information through unauthorized automated means
Overload, disrupt, reverse engineer, or interfere with website operation
Impersonate another person or misrepresent affiliation with the store
Submit false order, delivery, return, review, or support information
Use the website to infringe intellectual property, privacy, publicity, or other rights
Copy the store presentation to mislead users or create a confusingly similar storefront
Use hidden redirects, deceptive interfaces, or unauthorized links to manipulate visitors
Attempt to gain access to another customer’s account, correspondence, or order information

The store may use reasonable technical and administrative measures to investigate and restrict prohibited activity.

4. Accounts and Credentials

If account features are available, users are responsible for maintaining the confidentiality of credentials and for activity reasonably associated with their account. Account information should be accurate and updated when necessary.

Notify service@zovelyhome.com promptly if unauthorized use is suspected. The store may temporarily restrict access to protect the user, other customers, or website systems while the issue is reviewed.

5. Website Content

Website content is provided to explain products, store procedures, and customer options. The store aims to keep material information current but cannot guarantee that every page will be free from typographical, display, translation, technical, or synchronization errors at all times.

Content may be corrected or updated without prior notice. A material correction affecting an accepted order will be handled according to the Terms and Conditions and applicable law.

6. Product Guidance

General instructions, demonstrations, articles, or illustrations on the website do not replace the directions and warnings supplied with a product. Visitors must use reasonable judgment, confirm compatibility, and follow applicable laws and product-specific safety information.

Website content is not professional medical, legal, engineering, or other individualized advice. Where professional evaluation is appropriate, users should consult a qualified professional rather than relying only on store content.

7. Reviews and User Submissions

If the website allows reviews, photographs, questions, or other submissions, the user must provide genuine content based on personal experience and must have the right to share it. Submissions must not be unlawful, deceptive, defamatory, abusive, discriminatory, sexually explicit, privacy-invasive, or infringing.

By submitting content, the user grants the store a non-exclusive, worldwide, royalty-free license to host, reproduce, format, and display that content for store operation and product communication, subject to applicable privacy law. This does not allow the store to falsely attribute a statement or materially change the meaning of a genuine review.

The store may moderate or remove content that violates these standards, but it does not promise to publish every submission. Incentives, if any, should be disclosed and must not be conditioned on a positive opinion.

8. Intellectual Property and Limited License

The website and its original design, text, graphics, photography, logos, icons, and software elements are owned by or licensed to the store and are protected by applicable law.

Visitors receive a limited, revocable, non-transferable license to view and use the website for lawful personal purposes. This license does not permit reproduction for resale, creation of a misleading copy, removal of ownership notices, commercial exploitation, or use of SORAVYN™ materials in a way that suggests an unauthorized endorsement.

9. Third-Party Services and Links

The website may rely on or link to carriers, hosting providers, analytics services, advertising platforms, social networks, or other third parties. A link does not mean the store controls or endorses every statement, function, or practice of the external service.

External services may have separate terms and privacy notices. Users should review those documents before using the external service. The store is not responsible for an external site’s independent content or security practices, except where applicable law provides otherwise.

10. Advertising and Referral Consistency

Visitors may reach the website through an advertisement or referral link. The store aims for advertisements to correspond to the actual product and landing-page experience. Promotional descriptions should be understood together with the current product page and any disclosure displayed near the relevant claim.

Visitors should not rely on copied advertisements, expired third-party posts, or unauthorized representations that conflict with the current store page. Suspected misleading or unauthorized advertising may be reported to service@zovelyhome.com.

11. Availability and Technical Changes

The store may maintain, update, secure, suspend, or modify website functions. Continuous error-free access is not guaranteed. Temporary interruption can occur because of maintenance, security response, service-provider outage, network conditions, or events beyond reasonable control.

The store will not intentionally use fake system alerts, forced redirects, or nonfunctional interface elements to trick users into engagement.

12. Enforcement and Suspension

The store may restrict website access, remove submissions, or suspend an account where it reasonably believes these terms have been violated, security is threatened, or unlawful activity has occurred. Where appropriate and legally required, the store may provide notice or an opportunity to clarify the issue.

13. Disclaimer and Liability Boundaries

The website is provided on an “as available” basis. To the fullest extent permitted by law, the store does not warrant uninterrupted access or that every non-material error will be corrected immediately.

The store is not responsible for loss caused solely by unauthorized misuse, failure to follow product instructions, inaccurate information supplied by the user, or an external service outside the store’s reasonable control. These limitations do not exclude liability or rights that cannot lawfully be limited.

14. Privacy

Website information is handled according to the Privacy Policy. Visitors can use available cookie controls, browser settings, advertising choices, and privacy-request channels described there.

15. Changes to These Terms

These Terms of Use may be revised when website functions, security practices, service providers, or legal requirements change. The current version will be posted with its effective date. Continued use after a revision constitutes acceptance only to the extent permitted by applicable law.