SORAVYN™ — Return Policy
↩ A Clear Review Process
SORAVYN™ accepts return requests for eligible fashion accessories when the request and item condition meet the applicable return requirements.
◇ General Condition Standards
An item submitted for review should ordinarily be:
• Unworn and unused
• Free from marks, fragrance, alteration, or damage
• Returned with its original tags and included components
• Kept in the original protective packaging when reasonably possible
• Accompanied by sufficient order information
✦ Hygiene-Sensitive Accessories
For hygiene and customer-safety reasons, opened or worn earrings, nose jewelry, lip jewelry, and similar personal accessories may not be eligible for return, except where required by applicable law or when a verified product issue is present.
📨 Starting a Request
Contact SORAVYN™ Support before sending an item back. Include:
• The order reference
• The product name
• The reason for the request
• Clear photographs when condition is relevant
Do not send an item to an address without first receiving return instructions.
🔎 Review Outcome
Eligibility is assessed using the request timing, item category, condition, packaging status, and information provided. Items returned without authorization may not be identifiable or reviewable.
📩 Return Support
Email: service@zovelyhome.com
📝 Important Note
Normal differences in color caused by lighting or screen settings are not automatically considered product defects.