Return Policy

SORAVYN™ — Return Policy

Return-Request Period

Customers may request a return for an eligible product within 30 calendar days after confirmed delivery.

A return must be authorized before the item is sent. Packages returned without instructions may be delayed, refused, or difficult to identify.

Standard Return Conditions

Unless the request concerns a verified product issue, an eligible item should generally be:

Unworn and unused
Free from stains, odors, cosmetics, alteration, or damage
Returned with original tags and included components
Kept in its original protective packaging where reasonably possible
Suitable for inspection and resale

Hygiene-Sensitive Products

For hygiene reasons, pierced earrings that have been opened, tried on, or worn may not qualify for a standard return, except where required by applicable law or when a verified product issue is present.

Items showing signs of wear, fragrance, cosmetic residue, alteration, or improper handling may be ineligible.

Incorrect, Damaged, or Incomplete Items

Contact support promptly if an order arrives:

Damaged
Incorrect
Missing a listed component
In a materially unexpected condition

Include clear photographs of the product, external package, shipping label, and relevant damage or discrepancy.

Starting a Return

Send the following information to service@zovelyhome.com:

Order number
Product name
Reason for the return
Relevant photographs
Preferred contact email

Return instructions will be provided after the request is reviewed.

Return Shipping

Responsibility for return-shipping costs depends on the reason for the return and applicable law.

Customers should use a trackable return method when instructed. SORAVYN™ is not responsible for an unauthorized return or a parcel sent to an incorrect address.

Review and Refund Process

Returned products are inspected after arrival.

When a return is approved, the applicable refund is initiated to the original transaction method. The time required for the amount to appear may depend on the customer’s financial institution.

Original delivery charges may be non-refundable unless the return results from an error attributable to the store or applicable law requires otherwise.

Exchanges

Direct exchanges may not be available for every product. When an exchange cannot be completed, support may provide return instructions so the customer can place a separate order for the preferred item.