SORAVYN™ — Terms of Service
1. Store Operator
The SORAVYN™ online store is operated by:
Tangshan Sanchen Supply Chain Management Co., Ltd.
Brand: SORAVYN™
Category: Fashion Accessories
Support: service@zovelyhome.com
References to “SORAVYN™,” “we,” “us,” or “our” in these terms refer to the store operator where appropriate.
2. Acceptance of Terms
These terms apply when a visitor browses the website, reviews a product, submits information, contacts support, or places an order.
By using the website, visitors agree to comply with these terms and the related Privacy, Shipping, and Return Policies.
3. Customer Eligibility
Customers must have the legal capacity required to place an order in their location. The website may not be used for unlawful, fraudulent, abusive, or unauthorized activity.
4. Product Information
We aim to provide clear product images, descriptions, dimensions, options, and included-component information.
Reasonable differences may occur because of:
- Lighting and photography
- Screen and device settings
- Material texture and reflective surfaces
- Decorative placement
- Normal production variation
- Manual measurement methods
Customers should review the complete product page before submitting an order.
5. Availability and Order Review
Product availability may change without notice.
Adding an item to a cart does not reserve it. An order may be reviewed, limited, or cancelled when there is an inventory error, incorrect listing information, suspected misuse, or an inability to complete delivery.
If an accepted order cannot be fulfilled, the customer will be contacted using the information provided with the order.
6. Pricing and Promotions
Displayed prices and promotional terms apply only as stated on the website at the relevant time.
Any offer, discount, gift, quantity limit, or promotional condition must be interpreted together with the terms displayed for that offer. Promotions may not be combined unless expressly stated.
Obvious listing or pricing errors may be corrected.
7. Customer Information
Customers are responsible for submitting accurate contact, order, and delivery information.
We are not responsible for delays resulting from materially incorrect or incomplete information supplied by the customer.
8. Shipping and Returns
Orders are subject to the Shipping Policy and eligible return requests are governed by the Return Policy.
Customers should not return a product without first receiving instructions.
9. Acceptable Website Use
Visitors may not:
- Attempt unauthorized access to website systems
- Introduce malicious code or interfere with site operation
- Submit fraudulent or intentionally false information
- Copy protected materials for unauthorized commercial use
- Misrepresent SORAVYN™ content as belonging to another party
- Use automated activity that creates unreasonable demand on the website
- Violate applicable law or third-party rights
10. Intellectual Property
SORAVYN™ names, graphics, product photographs, original descriptions, layouts, and brand materials are protected to the extent provided by applicable law.
No content may be reproduced, modified, or commercially distributed without appropriate authorization.
11. Third-Party Services
The website may rely on third-party providers for hosting, analytics, advertising, communication, security, order administration, and delivery.
Those providers may operate under their own terms and privacy practices.
12. Disclaimer
Products are sold for their ordinary fashion and decorative purposes as described on the relevant product page.
We do not represent that an accessory will produce the same aesthetic result for every customer. Styling results depend on personal preference, clothing, fit, use, and other individual factors.
13. Limitation of Liability
To the extent permitted by applicable law, SORAVYN™ is not responsible for indirect, incidental, or consequential losses arising from website use or product use.
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.
14. Changes to These Terms
These terms may be revised to reflect changes in services, operations, or applicable requirements. The updated date will be displayed at the top of the page.
15. Severability
If one provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
16. Contact
Questions about these terms may be directed to:
SORAVYN™ Support
Email: service@zovelyhome.com